Find quick answers to the most common questions about ordering, delivery, and returns.
How long does delivery take?
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Orders within Pakistan are usually delivered within 2-5 business days depending on your city. Major cities like Lahore, Karachi, and Islamabad typically receive orders faster.
What payment methods do you accept?
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We currently accept Cash on Delivery (COD) and Bank Transfer for orders within Pakistan.
Is free delivery available?
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Yes! Orders above PKR 5,000 qualify for free standard delivery anywhere in Pakistan.
How can I track my order?
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Use the "Track Order" page with your order number and phone number to see live status, or message us on WhatsApp anytime.
Can I return or exchange a product?
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Yes, unopened and unused products can be returned or exchanged within 7 days of delivery. See our Returns & Exchanges page for full details.
Are your products 100% original?
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Yes, every product we sell is 100% authentic and sourced directly from authorized suppliers. We do not sell replicas or copies.
Do you ship outside Pakistan?
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At the moment we ship within Pakistan only. International shipping (including UK and USA) is coming soon — follow our social media for updates.
What if my order arrives damaged?
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Please contact us within 24 hours of delivery with photos of the damaged item and packaging, and we will arrange a replacement or refund.
How do I cancel my order?
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Orders can be cancelled before they are dispatched. Contact us via WhatsApp or phone as soon as possible with your order number.
Can I change my delivery address after ordering?
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Yes, as long as the order hasn't been dispatched yet. Contact our support team right away with the updated address.
Still have a question? Our team is happy to help.
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